Our commitment to quality is unwavering, and we ensure that each piece of jewelry undergoes a thorough inspection before leaving our facility. However, we also rely on our wholesale partners to uphold this standard.

Inspection Upon Receipt: We highly recommend that you inspect each piece carefully upon receipt. This is to ensure that our jewelry meets your studio's expectations and maintains the high standard that Ember Body Jewelry is known for.

Reporting Defects: Should you identify any defects or issues with our jewelry, please notify us immediately. Timely communication allows us to address and resolve any concerns promptly and ensures that you can continue to provide exceptional service to your customers.

As an Ember Body Jewelry wholesale partner, we allow a markup range of 2.5x to 3x from the wholesale price. This ensures consistency across our brand and maintains the value of our pieces.

Pricing Guidelines: It is essential that you refrain from pricing our jewelry lower or higher than this range. This helps to maintain a level playing field for all our partners and upholds the value of our brand.

Compliance: We monitor pricing practices, and if we suspect any account is marking up outside this range then the account may be subject to review. Continuous non-compliance may result in the suspension or termination of your wholesale account.

We understand the importance of timely and reliable shipping for your studio operations.

Shipping Schedule: We ship packages daily, Tuesday through Saturday, to ensure your orders are processed and delivered promptly.

Domestic Shipping: For domestic orders within the United States, we offer shipping via USPS and UPS. You can choose the option that best suits your needs.

International Shipping: For international orders, we exclusively use UPS to provide reliable and trackable delivery to our global partners.

Tracking and Support: Once your order is shipped, you will receive tracking information to monitor the delivery status. If you encounter any issues with shipping or delivery, please contact us directly for assistance.

Reporting Defects: Should you identify any defects or issues with our jewelry, please notify us immediately. Timely communication allows us to address and resolve any concerns promptly and ensures that you can continue to provide exceptional service to your customers.

As a stockist of Ember Body Jewelry, it’s crucial to maintain the integrity of our brand in all marketing efforts.

Honest Representation: Do not misrepresent our products or make false claims about our materials, craftsmanship, or benefits. Transparency with your customers ensures long-term trust and loyalty.

Efficient Resolution: If you encounter any marketing challenges or require specific materials, it’s quicker to contact us directly for support rather than addressing it publicly or online. We are here to assist and ensure your promotional efforts are aligned with our brand values.

As a wholesale partner, you may have access to privileged information. It’s essential to safeguard this information to protect both our business and yours.

Confidentiality Obligation: Protect any confidential information shared by Ember Body Jewelry, including wholesale pricing, unreleased product designs, and other sensitive details. Do not disclose or share this information with unauthorized individuals or third parties.

Direct Communication: If you’re unsure whether certain information is confidential or how to handle it, reach out to us directly for clarification. Addressing concerns privately ensures a smoother resolution and maintains the integrity of our partnership.

We are committed to sustainability and ethical practices in every aspect of our business.

Ethical Sourcing: All of our materials are sourced ethically, with a focus on sustainability and responsible practices. We expect our wholesale partners to reflect these values in their operations and marketing when necessary and/or when possible.

Direct Communication: If you’re unsure whether certain information is confidential or how to handle it, reach out to us directly for clarification. Addressing concerns privately ensures a smoother resolution and maintains the integrity of our partnership.

Customer satisfaction is a shared priority, and understanding our repair and replacement policy is key to
maintaining it.

Repair and Replacement Policy: At Ember Body Jewelry there is a lifetime warranty against manufacturer defects, such as loose or lost gemstones, threadless pin breakage, defect hinges, broken chains, etc. Please feel free to reach out or use our exchange portal whenever your studio encounters an issue and we will do our best to get it resolved quickly.

Repair Requirements: When sending a repair or exchange, please make sure to fill out the repair form correctly and send back all jewelry in a sterilized pouch. If we receive your repair with any visible debris there will be an associated sterilization fee.

Repair Fee: Any damage that is not covered under our warranty, such as client induced issues, scratches on the jewelry, or Rhodium finish wear due to over polishing, etc. will be subject to a fee starting at $35 USD.

Prompt Communication: If you need a repair for your studio, please follow the established steps on our exchange portal or communicate with us promptly to facilitate the process smoothly.

Discontinued / Final Sale Jewelry: Please note if the piece you need repaired/replaced is no longer sold, then you will receive an Ember Body Jewelry Credit for the corresponding amount. PLEASE NOTE: We do not offer repairs for any pieces that are not from Ember Body Jewelry.

Being listed on our stockist map is a benefit that highlights your studio as an authorized retailer of Ember Body Jewelry.

Map Inclusion: Upon acceptance as a wholesale member, your studio will be added to our stockist list.

Order Requirement: If you do not place your first order with us within the first 180 days of having an account, your information will be removed from the map. This policy ensures that our stockist map accurately reflects active partnerships.

At Ember Body Jewelry, we value flexibility and inclusivity in our partnerships.

No Minimum Order Requirement: We do not impose a minimum order requirement. This allows you to order based on your specific needs and helps maintain a dynamic inventory that suits your business.

To ensure the longevity and quality of Ember Body Jewelry, it’s important that our partners handle and display our jewelry with care.

White Gold Polishing: All our jewelry is made from solid 14K gold; never any gold filled, plated, or vermeil. Our White Gold pieces are finished with a Rhodium Finish for a high white luster. Refrain from over polishing this in the studio, as the Rhodium finish may wear off and need to be redone. This is not covered by our warranty and such damage will be subject to a repair fee. This does not apply to our 14K Yellow or Rose Gold.

Jewelry Handling: Always be sure to handle Ember Body Jewelry with care. This means refraining from using tools directly on the jewelry without gauze or proper caution. Any damage inflicted on the jewelry caused by mishandling from a studio or a client will be subject to a repair fee.

Storage Recommendations: Store our products in a clean, dry, and secure environment to prevent tarnishing, scratching, or other damage. Proper storage practices help maintain the integrity of the jewelry and ensure customer satisfaction.

Account Management: Any questions or desired changes to wholesale accounts can be made by contacting Yorba our sales representative via email at yorba@emberjewelrywholesale.com.

We can always help with any concerns you may have about your account.

Customer Service: For general inquiries, order issues, or product support, please contact our customer service team at yorba@emberjewelrywholesale.com. We are committed to providing timely and effective support to all our wholesale partners.